FAQ Help Center
Any questions ? This page is for that !
Deliveries & Orders
The processing of your order, the manufacturing of the products and the delivery (free of charge) require our team a maximum of 10 to 15 working days. We do everything possible to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.
We deliver our products all over the world. There is no minimum quantity required per order and all our deliveries are free of charge (except DOM-TOM).
If your order includes multiple items, they may be shipped separately, depending on available inventory and shipping warehouses. Don’t worry, your package will arrive shortly.
A problem with the Post Office ? Lost, broken or destroyed parcel ?
With our secure delivery, Rebel Skull will take care of all the disputes for you. Customer satisfaction is our priority. We do not put the blame on the carrier and let you “manage”. We take full responsibility by immediately sending you a new package at our expense.
Do not hesitate to contact us by email at email@example.com : our team will do its best to meet your expectations.
Deliveries in France overseas (DOM-TOM) are generally longer (up to 2 months from the day of the order) in order to remain financially accessible. An additional cost for the delivery will be asked for the following countries:
- Reunion Island
- New Caledonia
- Saint Pierre and Miquelon
- Wallis and Futuna
- French Polynesia
We make your shopping as easy as possible.
Select the product(s) you want
Click on “add to cart
Click on the shopping cart icon at the top right (your “cart”) to finalize your purchases
We also offer you the possibility to create an account to make the process even easier.
No. Except in exceptional cases, we only accept one discount code per order.
Rebel Skull ships its products worldwide legally. However, the buyer is responsible for the import taxes of his country, we decline any responsibility.
No, we do not yet offer gift cards to our customers.
Yes of course, we carry out an average of ten orders per day.
Can’t find an answer ?
Do not hesitate to contact our deadly team ! We will answer you in less than 24 hours !
Cancellations & Returns
We are only able to accept a return in case of a proven product defect.
Our products undergo strict quality controls before each shipment. However, if your products have any manufacturing defects, please send us a photo of the product in question (in the original packaging if possible) to firstname.lastname@example.org along with your order number. To be eligible for a return, your item must be unused and in the same condition as you received it.
Yes, as long as your order is not “in process”.
It is possible to cancel your order ! If the order is already in progress, the cancellation fee will be 40% of the purchase price.
Do not hesitate to contact us by email at email@example.com : our team will do its best to answer your needs !
All our textiles are accompanied by a size guide to avoid this kind of inconvenience to our customers. Our team has taken care to measure each article and to add the corresponding comment in each description. Therefore, the buyer assumes full responsibility for products that are too small / large. Nevertheless, we know that the purchase of such an item can cause great frustration.
Please feel free to contact our customer support by email at firstname.lastname@example.org: we will do our best to satisfy you (by offering a possible compensation, for example).
The “HTTPS” present in the URLs of our store testifies to the quality of our services. HTTPS is the variant of “http” secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is becoming essential nowadays. It is the best way to protect your data and to protect you against any hacker or identity theft.
Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an “s” which means “secure” and which is added to the “http” protocol on the website in the address bar.
Your security is our priority: our site only offers secure payment methods that are guaranteed to be safe.
We accept : Credit cards and Debit cards
Our online payment services : Paypal* and G2A Pay*
*Paypal – As a banking institution in the European Union, PayPal offers you more than 10 years of experience in secure online payments. It is simple, fast, free and recognized worldwide for its efficiency.
*G2A Pay – G2A Pay is a global payment platform. It supports more than 150 local and global payment methods (Mastercard, Visa) to give you a maximum of payment possibilities.
Your bank or credit card information will not be given to us in any case. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.